Customer satisfaction and long-term relationship is our primary goal. So, we have established a straightforward refund policy.
When do we issue a full refund?
We offer a 100% money-back guarantee within 14 days of payment if we can't make the service running on your website.
What are the necessary steps to receive a refund?
If you can't make EPYTV working on your website by yourself, we will need an access to your WordPress website Dashboard or your non-WordPress website control panel or FTP, so we can try to setup the service for you.
Only if we can't make the EPYTV running on your website within 14 days, we will issue a full refund.
If you just feel that EPYTV is not the right product for you, you can also request a refund within 3(three) days after the purchase. As part of our service is also a WordPress plugin, which is a digital non-revokable product, we issue a refund only for the service subscription, not for the plugin. Also, in this case, the full price (the one that is shown as striked-through) of the plugin will be taken into account so, you will be refunded the full purchase amount minus the full price of the plugin.