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Our regular business hours are Monday through Friday, 9am to 5pm CET. Messages will be answered as soon as possible during the above listed hours, in the order in which they were received. Messages received outside of business hours will be answered the next business day. Messages will be monitored even outside business hours though, in order to ensure service availability 24/7. If you are experiencing any issues with the service or plugin, to speed up the communication, please include an URL of page with embedded video and, if required, access credentials.
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